Returns and Exchanges

No Refunds or Cash Returns

If a customer is unhappy with a style or size they may return goods within 7 days of receiving their order, in exchange for a credit note. Please report within 48 hours of receipt of goods. The credit note  to be spent on something else on the online store (replacement sizes are subject to stock availability). Shipping fee is not included in the credit note and will be the value of the garments only. 

Credit note will be issued once the garments have been received in good condition. Return shipping is at the cost and liability of the purchaser. 

Credits are valid for one year as of day of issue.

Damaged Items:

If in unfortunate events and there is a manufacturing defect / damaged items, please report within 48 hours of receipt of good via email info@mayaprass.com accompanied by a photo of the defect garment for proof.

Once approved by management that garment is defective, garments must be returned to us in its original packaging and we will send a replacement.

We will cover the cost of shipping for both shipments for manufacturing defect/ damaged items.