Frequently Asked Questions
We'd like to make your shopping experience with us as easy and pleasant as possible. Here are some frequently asked questions to help you navigate shopping with us.
Why are most of the items on offer made to order?
We know it’s hard to wait for a new purchase to arrive. So why have we shifted to producing our products on a made to order basis?
Well, it gives us the opportunity to offer you a larger variety of products, while manufacturing in a considered and responsible way. We make what we need, and when we offer a special, it’s with focused intent rather than needing to sell through slow moving stock. It also means we can offer our full size range on most items, replenish effectively and accommodate minor alterations.
I love what I see, and I want to try on the garments for fit and feel. Is this possible?
If you are located in Cape Town, you are welcome to make an appointment to visit our Woodstock studio and view our samples and available stock. Please contact us via email on firstname.lastname@example.org or give us a call on 0214473883 for further assistance.
Unfortunately, we currently do not have a retail store. We hope to expand into retail in the near future.
I know what I would like to purchase, are minor adjustments possible on select products?
Yes, we can accommodate minor alterations, such as length adjustments and height of slits. Please send us an email with the adjustment required and we can assist you further.
I’ve made a purchase, when can I expect delivery?
Our made to order items are dispatched within 4- 7 working days, and items in stock are dispatched within 2-4 working days, subject to volume of orders and production availability.
Once dispatched, standard shipping takes 2-4 working days for central areas, and 3-5 working days for outlying areas.
Express shipping, with a 24h delivery time for central areas, is available at an additional fee. Please choose this option when checking out if you would like to get your purchase as quickly as possible.
If you need your purchase to arrive by a particular date, please email us for further assistance.
Why is my order taking longer than expected?
We’re a small manufacturing team, hand-making small batch production and made-to-order items. Sometimes we encounter a little delay in production and this can impact our dispatching process. We’ll be sure to keep you updated on your order, but if you have any queries please contact us on email or via the chat option on our site.
I’ve made a purchase, but I have not received any confirmation or updates, what now?
If you’ve made a purchase and the funds have been deducted from your account, you should receive an email or sms to confirm the purchase. If you do not receive this, please make contact with us for further assistance.
We recommend that you add both your email and phone number when inputting your details to ensure you receive an email confirming your purchase, and so we can provide your contact number to the courier for any delivery queries.
How do I log a return?
You’ll find all the details on how to go about returning an item on our Returns and Exchanges page https://www.mayaprass.com/pages/returns-and-exchanges
When returning a purchase, you are welcome to drop it at our Woodstock studio, use your preferred delivery service, or purchase a return shipping coupon on our site.
You can use the following link to purchase the return coupon:
Once we have received confirmation of your return shipping purchase, we will book the courier to collect from you.
Please ensure you send us an email regarding your return so we know what is being returned.