Payment and Shipping
We accept payment via all Visa and Mastercard credit and debit cards, as well as EFT bank transfers. EFT transfers must reflect in our bank account before goods are dispatched.
Standard payments are processed via Payfast.
Payfast accepts payment via credit and debit cards from all major South African banks. They also offer an instant EFT payment option, which allows the purchaser to make an internet banking transfer (EFT) which is verified instantly.
You also have the option of payment in 3 INTEREST FREE payments over 3 months using Pay Just Now. Simply choose PayJustNow as your payment method, create your account or use your existing account and proceed through the check-out process. Note: you do not pay anything extra by choosing to pay over 3 instalments with PayJustNow.
Please note we have no access to your card details at any time.
Before proceeding with a payment, please ensure you are familiar with our Terms and Conditions, as well as our shipping and return/ refund/ exchange policies. By processing and paying for your order, you are automatically accepting our terms, conditions and policies.
Shipping within South Africa
Online orders are processed and packed at our Woodstock studio.
Ready-made, available stock is processed within 1-2 working days.
Made-to-order items take 2-10 working days to manufacture from day of purchase, depending on our work load.
All orders are delivered with our preferred courier provider; currently The Courier Guy. Deliveries to most national destination take 3-4 working days from day of dispatch. Remote, outlying areas may take longer. Please contact us directly should you need further assistance with delivery times.
Upon dispatch, a fulfillment email is sent out to confirm the parcel is in transit, and provides a courier waybill number. You can use this number to track your parcel with the following link:
Our shipping charges are as follows:
- Pick-up from our Woodstock studio at no additional charge.
- Cape Town central standard shipping (1-2 days): R85.00.
- National and Cape Town outlying STANDARD shipping (3-5 days): R95.00
- National and Cape Town outlying EXPRESS shipping (1-2 days): R 148.00
- Orders to the value of R 1000.00 or more are eligible for FREE standard shipping ( 3-5 days). The minimum spend required for free shipping may change from time to time at our discretion.
Please ensure the correct shipping option is chosen when checking out, and that the correct, updated delivery address reflects before payment.
Should you need any further assistance with shipping, deliveries or need to make any changes, please contact us directly at firstname.lastname@example.org